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Shipping policy

Delivery and shipping

Mainland UK

Standard delivery within mainland UK is free of charge and included in the price of every mattress and topper.

Our mattresses are delivered by a specialist two person team. The team carries the mattress into your home, to the room of your choice, and removes all packaging. If you would like the old mattress removed at the same time, please let us know in advance. We offer a free old mattress collection within mainland UK.

Lead time

Each Aeris mattress is made to order in Hampshire, England. Standard lead times are:

  • Wool 5000, Hybrid 5000, Latex 5000: approximately 4 weeks from confirmed order
  • Horsehair 20: approximately 4 to 6 weeks, depending on specification
  • Toppers: approximately 3 to 4 weeks

You will receive an email confirming your delivery window approximately 7 days before dispatch. A specific delivery date is then booked with you by phone.

Access requirements

Please tell us at the time of order if:

  • Your property has narrow doorways or stairs
  • There are no lifts in a multi-floor building
  • Parking is restricted within 30 metres of the door
  • The room is on the third floor or above

We can usually accommodate any reasonable access, but advance notice ensures the delivery team arrives properly equipped.

Outside mainland UK

For Highlands and Islands, Northern Ireland, the Channel Islands and the Isle of Man, additional delivery charges apply. These are quoted at the time of order.

International delivery

We deliver internationally on request. International orders are quoted individually and include all transport, insurance, and any applicable customs and duties. Lead times are longer and depend on destination.

Damaged in transit

If your mattress arrives damaged, please refuse the delivery if possible, photograph the damage, and notify us immediately at hannah@aerisrest.com. We will arrange replacement at no cost.

Failed delivery

If our delivery team is unable to complete delivery due to access issues that were not flagged at the time of order, a re-delivery fee of £75 applies.